Thread & Oak Laundry Co. is a laundry pickup and delivery service based in Morrisville, NC, currently serving select Morrisville neighborhoods. We are a locally owned and operated laundry pickup and delivery company.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or interact with our website at threadandoak.com.
We collect only the information necessary to provide our laundry pickup and delivery service. This includes:
When you visit our website, certain technical information may be collected automatically, such as IP address, browser type, device information, pages visited, and timestamps. This may be collected by our website host, security tools, analytics providers, or embedded services used to operate the website.
Please do not provide sensitive personal information unless it is necessary for us to complete your laundry order. If you provide allergy, fragrance sensitivity, detergent sensitivity, or special-care information, we use it only to fulfill your service preferences.
Your information is used solely to operate and improve our service. Specifically:
We will never use your information to: sell your information to third-party marketers, send unsolicited promotional messages from other companies, or build advertising profiles about you.
We do not sell, rent, or trade your personal information. Period.
We may share limited information with trusted third parties only as necessary to operate our service:
By providing your phone number and scheduling service with Thread & Oak Laundry Co., you agree to receive service-related text messages and emails, including pickup confirmations, delivery updates, account notices, and service-related communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of non-essential text messages or HELP for assistance.
Marketing and promotional messages are optional and are not required to purchase services. If you choose to receive marketing or promotional messages, you may opt out at any time by replying STOP or contacting us at info@threadandoak.com.
We do not sell your phone number, email address, or messaging opt-in information to third parties.
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website is served over HTTPS with SSL encryption. Payment processing is handled by PCI-compliant payment providers.
We retain only the customer information reasonably necessary to provide our services, communicate with you, and maintain accurate business records. Access to customer information is limited to authorized Thread & Oak personnel and trusted service providers who need it to perform their work.
No method of transmitting or storing data is 100% secure. If we become aware of a data breach affecting your personal information, we will notify affected customers as required by applicable law.
Our website may use cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and help us improve our services. These technologies may also be used by trusted third-party providers that help us operate our website.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features or functionality of our website.
We retain your personal information for as long as you are an active customer and for a reasonable period afterward to resolve any disputes, process final payments, or comply with legal obligations.
If you request deletion of your account and personal data, we will honor that request within 30 days, subject to any legal retention requirements.
You have the right to:
To exercise any of these rights, contact us at info@threadandoak.com or (919) 435-4608. We will respond as soon as reasonably possible and generally within 30 days.
Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated effective date. For material changes, we will make reasonable efforts to notify active customers by email or text.
Continued use of our services after any changes constitutes your acceptance of the updated policy.